Job Description

Raines Co. - Your Future is Now Position Summary: The Bell Person/ Shuttle Driver is responsible for greeting guests in a courteous and efficient manner. We offer Medical/Dental/Vision benefits, a generous PTO program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

ESSENTIAL TASKS:

• Assists with luggage to and from guestrooms.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
• Complete scheduled shuttle runs as necessary.
• Perform other duties as assigned.

Qualifications

• High school diploma, GED or equivalent
• Experience in customer service, forward-facing, or other guest related positions
• Proficient in Microsoft Office or similar computer applications
• Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
• Must speak English fluently.
• Must have excellent written and oral communication skills.
• Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Job Tags

Full time, Local area,

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