Job Description

Job Description and Duties

The Secretary of State (SOS), Management Services Division is recruiting to fill a permanent, full-time Business Service Officer I (Supervisor) position within the Business Operations Bureau, Business Services Unit to perform a variety of functions for an exciting and fast-paced organization.  A Training and Development (T&D) Assignment will be considered for this recruitment. To be appointed to the classification, the successful T&D candidate must fully meet the minimum qualifications by the end of the T&D assignment. 

Under direction of a Staff Services Manager I (Supervisor), the incumbent is responsible for the management, operation, and supervision of the agency’s production services related functions. Functions include mail and messenger services, supply services, and document/material reproduction. Performs the more complex and technical production services assignments and personally responds to the more critical problems or issues; confers and meets on a regular basis with the other agency’s administrative managers or staff. Reviews and approves unit expenditures, identifies budgetary needs, and provides assistance in budget development for Business Services; compiles statistical data to substantiate workload and resources available to process the workload; documents resource needs, workload projections and trends; develops alternatives and makes recommendations on the best solution to address issues and prepares policy and issue reports for higher management consideration; forecasts agency needs based on utilization of equipment, service and goods contracts, and makes recommendations for more effective and efficient use of these resources.

Desirable Qualifications : The most desirable candidate will have experience with mail processing, reproduction/duplication processes; experience maintaining a warehouse and/or loading dock; excellent customer service skills; team leadership, evaluating staff performance, and mentoring effectively. Candidates should have the ability to work both independently and in a team environment; prioritize and schedule work effectively; possess effective communication skills with a wide variety of audiences. This is a challenging position that demands flexibility, the ability to work under pressure and meet deadlines in a timely fashion.

Supplemental Questionnaire : Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size, and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered.

1. As the Business Services Officer I (Supervisor) over the Production Services Unit within the SOS’s Facility Services Unit, you will be responsible for overseeing the following critical agency functions: mail services, reproduction, and loading dock management. Please describe, in detail, your experience related to each of these areas.
2. Describe a situation which demonstrated success in a leadership role. What did you do? What challenges did you face?

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Paul Parham

1500 11th St - 4th Floor - Suite 475

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

1500 11th St - 4th Floor - Suite 475

Sacramento , CA 95814

Please drop off applications at the first floor lobby rotunda.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Please submit your responses to the supplemental questions as indicated above. 

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Paul Parham
(916) 653-6974
pparham@sos.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Sarah Bielski
(916) 653-6974
sbielski@sos.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Job Tags

Permanent employment, Full time,

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