Job Description

Position Overview: 

As a Cafe Lead, you will play a key role in ensuring the efficient operation of the cafe, providing an exceptional customer experience, and overseeing day-to-day activities. You will manage a team of baristas and cafe staff, maintain inventory, ensure quality standards, and foster a positive work environment. This position requires strong leadership, multitasking, and customer service skills, as well as the ability to work in a fast-paced and dynamic setting.  

Key Responsibilities:  

• Leadership & Team Management
• Lead by example in delivering excellent customer service, efficiency, and professionalism.  
• Supervise, train, and mentor Cafe Team.  
• Assign tasks and provide guidance to ensure smooth cafe operations.  
• Ensure proper coverage during shifts.  
• Customer Service:
• Greet customers, take orders, and ensure a welcoming atmosphere.
• Resolve customer complaints or concerns promptly and professionally.  
• Maintain a high standard of menu knowledge and recommendations.  
• Ensure that customers receive their orders in a timely and accurate manner.  
• Ensure that the Front of House is always staffed: Welcome all Members, take orders promptly, answer questions, anticipate a Members needs before they need to ask.  
• Operations & Inventory Management:
• Oversee daily operations to ensure the cafe is clean, organized, and stocked.  
• Monitor inventory levels and communicate with The Director for ordering needs.  
• Ensure equipment is maintained and functioning properly (coffee machines, grinders, etc.).  
• Event Support: Assist with event vendors / details, including room set-up, and ensure smooth operations during club events.  
• Quality Control:
• Ensure that all food and beverage items are prepared to company standards.  
• Maintain a high standard of cleanliness and hygiene within the cafe.  
• Monitor quality of coffee, drinks, and food, ensuring consistency in taste and presentation.  
• Financial Responsibilities:
• Ensure FOH is always present to place orders and capture transactions.  
• Ensure that the cafe operates within budgetary guidelines to meet financial goals.  
• Health & Safety:
• Ensure compliance with health and safety regulations, including food safety and sanitation standards.  
• Train and enforce safe practices for all cafe staff.  
• Ensure the cafe environment is safe for both staff and customers.  
• Collaboration & Communication:
• Work closely with the management team to align on goals and objectives.  
• Communicate effectively with both the front-of-house and back-of-house teams to ensure smooth operations.  
• Report any issues or concerns to the manager, offering potential solutions.  

Qualifications / Experience:

• Minimum of 2-3 years in a cafe or restaurant setting, with at least 1 year in a supervisory or leadership role.  
• Experience with coffee machines, brewing methods, and basic kitchen equipment is preferred.  
• Safe Serve Certification is a MUST - If not currently active, we will sponsor prompt re-certification

Skills: 

• Strong leadership, communication, and interpersonal skills.  
• Excellent customer service and problem-solving abilities.  
• Ability to multitask and prioritize in a fast-paced environment.  
• Basic cash handling and financial awareness.  
• Knowledge of health and safety regulations in a foodservice environment.  

Other Requirements:

• Ability to stand for long periods and lift up to 20 lbs.  
• Flexibility to work early mornings, evenings, weekends, and holidays.  

OPERATING HOURS 

• Weekdays 9am - 6pm*
• Weekends 8am - 1pm*
• * sometimes later for special events

PAY / BENEFITS 

• Hourly Pay - $16 - $22 based on experience 
• Benefits after 3 months (ICHRA Plan) 
• Gas Stipend After 1 Year 
• Annual Bonus
• Employee Food & Market Discounts
• PTO 
• Flexibility 

Job Tags

Hourly pay, Holiday work, Full time, Part time, Weekend work, Afternoon shift, Early shift, Weekday work,

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