Cafe Lead Job at The Grove CLT, Charlotte, NC

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  • The Grove CLT
  • Charlotte, NC

Job Description

Position Overview: 

As a Cafe Lead, you will play a key role in ensuring the efficient operation of the cafe, providing an exceptional customer experience, and overseeing day-to-day activities. You will manage a team of baristas and cafe staff, maintain inventory, ensure quality standards, and foster a positive work environment. This position requires strong leadership, multitasking, and customer service skills, as well as the ability to work in a fast-paced and dynamic setting.  

Key Responsibilities:  

  • Leadership & Team Management
    • Lead by example in delivering excellent customer service, efficiency, and professionalism.  
    • Supervise, train, and mentor Cafe Team.  
    • Assign tasks and provide guidance to ensure smooth cafe operations.  
    • Ensure proper coverage during shifts.  
  • Customer Service:
    • Greet customers, take orders, and ensure a welcoming atmosphere.
    • Resolve customer complaints or concerns promptly and professionally.  
    • Maintain a high standard of menu knowledge and recommendations.  
    • Ensure that customers receive their orders in a timely and accurate manner.  
    • Ensure that the Front of House is always staffed: Welcome all Members, take orders promptly, answer questions, anticipate a Members needs before they need to ask.  
  • Operations & Inventory Management:
    • Oversee daily operations to ensure the cafe is clean, organized, and stocked.  
    • Monitor inventory levels and communicate with The Director for ordering needs.  
    • Ensure equipment is maintained and functioning properly (coffee machines, grinders, etc.).  
    • Event Support: Assist with event vendors / details, including room set-up, and ensure smooth operations during club events.  
  • Quality Control:
    • Ensure that all food and beverage items are prepared to company standards.  
    • Maintain a high standard of cleanliness and hygiene within the cafe.  
    • Monitor quality of coffee, drinks, and food, ensuring consistency in taste and presentation.  
  • Financial Responsibilities:
    • Ensure FOH is always present to place orders and capture transactions.  
    • Ensure that the cafe operates within budgetary guidelines to meet financial goals.  
  • Health & Safety:
    • Ensure compliance with health and safety regulations, including food safety and sanitation standards.  
    • Train and enforce safe practices for all cafe staff.  
    • Ensure the cafe environment is safe for both staff and customers.  
  • Collaboration & Communication:
    • Work closely with the management team to align on goals and objectives.  
    • Communicate effectively with both the front-of-house and back-of-house teams to ensure smooth operations.  
    • Report any issues or concerns to the manager, offering potential solutions.  

Qualifications / Experience:

  • Minimum of 2-3 years in a cafe or restaurant setting, with at least 1 year in a supervisory or leadership role.  
  • Experience with coffee machines, brewing methods, and basic kitchen equipment is preferred.  
  • Safe Serve Certification is a MUST - If not currently active, we will sponsor prompt re-certification
Skills: 
  • Strong leadership, communication, and interpersonal skills.  
  • Excellent customer service and problem-solving abilities.  
  • Ability to multitask and prioritize in a fast-paced environment.  
  • Basic cash handling and financial awareness.  
  • Knowledge of health and safety regulations in a foodservice environment.  

Other Requirements:

  • Ability to stand for long periods and lift up to 20 lbs.  
  • Flexibility to work early mornings, evenings, weekends, and holidays.  

OPERATING HOURS 

  • Weekdays 9am - 6pm*
  • Weekends 8am - 1pm*
  • * sometimes later for special events
PAY / BENEFITS 
  • Hourly Pay - $16 - $22 based on experience 
  • Benefits after 3 months (ICHRA Plan) 
  • Gas Stipend After 1 Year 
  • Annual Bonus
  • Employee Food & Market Discounts
  • PTO 
  • Flexibility 

Job Tags

Hourly pay, Holiday work, Full time, Part time, Weekend work, Afternoon shift, Early shift, Weekday work,

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