Job Description
Client Case Manager
Columbus, OH
Do you have a passion for helping others and a knack for coordination? Are you looking for a role where you can make a real difference in the lives of seniors?
Join Visiting Angels Columbus West, an award-winning Home Care Company, as a Client Case Manager! We are searching for a dedicated professional to coordinate and implement client services, ensuring our clients receive the highest quality care. This is a rewarding opportunity for someone who wants to feel like they are making a difference every day.
Why Join Us?
- Impactful Work: Play a crucial role in coordinating and implementing client services, ensuring our clients receive the compassionate care they deserve.
- Supportive Environment: Work in a supportive, fun environment with experienced, tenured co-workers.
- Professional Growth: Develop your skills and grow within a well-established and respected home care company.
Key Responsibilities:
- Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities.
- Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
- Schedule and facilitate initial and ongoing client and caregiver meetings.
- Review services and cost of care with clients, complete client service agreements, and initial paperwork.
- Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
- Develop and update the Plan of Care in accordance with client needs and wishes.
- Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
- Effectively resolve complaints and incidents.
- Evaluate client and employee satisfaction.
- Recognize and reward good job performance and promote caregiver recognition.
- Assess caregiver performance and participate in caregiver performance reviews.
- Administer disciplinary action to caregiver employees per Agency policy.
- Maintain positive relationships with clients and referral sources.
- Independently respond to and resolve client complaints and concerns.
- Maintain and order office supplies as needed.
- Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.
- Maintain predictable and regular attendance.
- Perform other functions as deemed appropriate by the management team.
- Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ families.
We Offer:
- Life/work balance
- Excellent pay with bonuses
- Medical/Dental/Vision Insurance
- 401(k)
- PTO Plan
- Holidays and Floating Holidays
- Supportive, fun work environment
- Experienced, tenured co-workers
To Be Considered:
- Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
- Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
- Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
- Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
- Present a well-groomed image that reflects the professionalism of the business.
- Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
- Ability to work independently and proactively with minimal direction and/or supervision.
- Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to lawfully work in the U.S.
If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West.
Job Tags
Holiday work, Full time, Flexible hours, Weekend work, Afternoon shift,