Job Description

Our client is a historic, family-owned, nondenominational cemetery in Arlington, Virginia. More than just a cemetery, it is a living landscape, an event space, and a monument business, where history, community, and meaningful service come together. Our team ensures that families who come here to honor loved ones, reflect, and find peace are met with compassion, professionalism, and personal attention.

Position Overview

The Client Services and Sales Advisor serves as a compassionate guide and trusted resource for individuals and families exploring burial and memorial options. This role combines deep empathy with a confident sales acumen to offer support during times of need and help clients make informed decisions that reflect their values.

As the first point of contact for many clients, the Client Services and Sales Advisor represents the warmth and care that defines the organization. The role involves working with individuals and families in both at-need and pre-need situations, helping them understand their options for burials, monuments, and related services.

This is a sales-forward position, best suited for someone who is naturally relationship-driven and comfortable guiding clients through sensitive decisions with professionalism and grace. While previous experience in cemetery or funeral services is helpful, it is not required. Success in this role depends on your ability to connect with people, explain complex offering clearly, and provide supportive service while meeting sales goals.

Responsibilities

• Serve as the primary point of contact for individuals and families exploring burial, monument, and related service options
• Guide clients through at-need and pre-need planning, offering clear explanations of available choices and pricing
• Provide personalized support with empathy, professionalism, and attention to detail
• Conduct tours of the cemetery grounds and event space, highlighting opportunities for memorial services, celebrations of life, and other community or client-focused events
• Manage inbound and outbound inquiries, schedule appointments, and follow up with prospective and existing clients
• Prepare quotes, contracts, and documentation with accuracy and care
• Build and maintain relationships with local funeral homes, religious institutions, and community partners to generate referrals
• Collaborate with internal teams to ensure timely service and a seamless client experience
• Maintain accurate records using digital systems and support administrative tasks as needed
• Meet individual and team sales goals through proactive engagement and excellent service

Qualifications

• Experience in sales or customer-facing roles where empathy, professionalism, and discretion are essential
• Strong interpersonal and listening skills, with the ability to connect with a wide range of clients
• Comfort discussing sensitive topics and guiding people through emotional decisions
• A goal-oriented mindset with confidence in working toward sales benchmarks
• Clear, professional communication skills—both written and verbal
• Strong organizational skills and personal integrity
• Familiarity with digital recordkeeping, CRM systems, or appointment tracking tools
• Weekend availability is part of the role; while not every weekend is required, the position does involve regular weekend work to support client needs and events

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