Client Success Specialist Job at True north align, Denver, CO

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  • True north align
  • Denver, CO

Job Description

About the Company

At True North Align, we support high-achieving professionals navigating career transitions that reflect their deeper purpose and greater potential. Our work helps individuals think beyond conventional paths—unlocking new levels of impact, fulfillment, and income. We are a purpose-driven, rapidly evolving company that values strategic thinking, meaningful client relationships, and bold action. Every day, we help our clients move toward a career that feels aligned, energizing, and truly their own.

Position Overview

As a Client Success Specialist, you will be the primary point of contact for clients, guiding them from on-boarding through ongoing engagement. Your focus will be to build strong, trust-based relationships, ensure client satisfaction, and help drive long-term success using our products and services.

Key Responsibilities

  • Manage client information and interactions within our CRM for optimal organization and service
  • Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention
  • Maintain consistent communication using digital tools
  • Develop and implement online marketing strategies to enhance brand presence
  • Drive lead generation to expand client base
  • Participate in professional development and mindset training
  • Communicate professionally with prospective clients to build strong relationships
  • Attend virtual team leadership sessions
  • Set and manage self-directed goals in alignment with our mission

Skills & Qualifications

  • Bachelor’s degree or equivalent experience in business, communications, or a related field
  • Strong background in customer success, account management, or client-facing roles (3+ years preferred)
  • Excellent interpersonal and communication skills, both written and verbal
  • Proven problem-solving abilities and a proactive, service-oriented mindset
  • Experience with CRM platforms and modern tech tools
  • Ability to manage multiple priorities in a fast-paced environment

What We Offer

  • Competitive earning potential
  • Professional development opportunities
  • Collaborative, inclusive team culture
  • Flexible work location and schedule (remote)
  • Opportunity to make a real impact within a growing company
  • 3 weekly Zoom training calls
  • 1-1 mentorship through on-boarding process

Job Tags

Remote work, Flexible hours,

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