Job Description

Hiring:  Technical Virtual Assistant

Company: Confidential

Reports to: CEO/Owner

Status: Full-time/Contractor

Location : Remote

 

Position Overview

Are you a confident, tech-savvy self-starter who thrives in high-ownership roles?

Do you love being the strategic right hand to a CEO, keeping the business running like clockwork, and supporting visionary leadership? 

Are you wired to find solutions within digital marketing and not dwell on roadblocks?  

Then our team needs you!

We’re a fast-moving, mission-driven company that provides transformational support to clients through virtual consulting, digital programs, and personalized strategy sessions. Our CEO works directly with a diverse range of clients, from individuals to organizations, delivering tailored guidance and expertise. If you're ready to take the lead behind the scenes of a high-impact online business, keep reading.

Responsibilities 

Business & Systems Management

• Manage CRM workflows (Go High Level): funnels, tagging, automations, campaigns, and follow-ups
• Build and maintain online programs and course access
• Create and manage SOPs for recurring tasks
• Track team deliverables and progress via Asana
• Oversee recurring meetings: agendas, notes, follow-ups
• QA public-facing assets (emails, funnels, forms) before launch
• Maintain organized file structures across Google Drive, Dropbox, and other platforms
• Ensure all tech systems are integrated and functioning

Executive & Administrative Support

• Manage complex calendars across time zones
• Schedule appointments, interviews, and speaking engagements
• Prepare daily agendas, briefing docs, and follow-up lists
• Monitor inboxes, draft replies, and maintain communication flow
• Coordinate travel and handle expense tracking
• Support live events and calls (Zoom setup, chat monitoring, recordings)
• Handle personal errands and appointments related to the CEO’s schedule
• Maintain discretion with sensitive business and personal information

Marketing & Communications

• Draft and format newsletters and marketing emails
• Upload and QA website/blog/social media content
• Manage social media calendars and engagement
• Support promotional campaigns, launches, and partnerships
• Maintain press kits and outreach materials
• Manage affiliate/JV partner onboarding and tracking

Client Experience & Customer Support

• Respond to customer inquiries across email, chat, and DM
• Onboard new clients with clarity and precision
• Troubleshoot tech and access issues
• Monitor client calls and satisfaction surveys
• Maintain accurate client records
• Escalate high-priority issues with suggested resolutions

Requirements 

This position is for a person who is/has:

• Minimum 3 years of experience in a Technical Virtual Assistant, or comparable support role
• At least 2 years of experience in marketing or related strategic functions
• At least 2 years of building funnels, launching campaigns, and optimizing landing pages
• Exceptional attention to detail, accuracy, and follow-through in all tasks
• High proficiency with digital tools, platforms, and remote collaboration technologies
• A proactive, self-directed approach with a strong sense of ownership and initiative
• Professional, personable communication style with proven success in client-facing interactions
• Strong decision-making capabilities and confidence in navigating ambiguity
• Proven ability to build systems and workflows that optimize remote operations
• Availability for occasional evening and weekend work to support dynamic team needs
• A positive, reliable attitude and genuine enthusiasm for delivering outstanding work

Additional requirements:

• Available to work  8 am - 5 pm EST, except on Tuesdays (available from 7:30 - 9:30 pm EST for live online events and monthly Saturdays 11- 2 pm EST and then 7:30-9:30 pm EST). 
• Willing and available to work evenings and weekends regularly.
• Access to a computer 
• Reliable internet connection
• Reliable and distraction-free work environment 
• Travel: This role does not require travel, but there could be some opportunity for this person to travel less than 10% of the time for events if they desire.

This position is NOT for someone who:

• Expresses views that conflict with our inclusive and respectful workplace values
• Prefers to delay decisions without a clear, confident process for arriving at an action
• Tends to be more reactive than proactive, or struggles to lead with certainty
• Relies heavily on informal or filler language in professional communication

Software Utilized by the Company

GoHighLevel, WordPress, Webflow, Asana, Slack, Calendly, Google Workspace, Microsoft Office, Dropbox, Canva, Photoshop, ChatGPT

Offer Details

• Full-time, 40 hours/week
• Remote, Independent Contractor (1099)
• Salary: $57,000–$72,000/year (based on experience)
• No benefits
• Must be open to working some evenings and Saturdays routinely

Culture

Supportive and friendly, yet exacting. We value self-reliance, precision, and bold thinking. We celebrate confident, driven individuals who are used to winning and succeeding. Mistakes are tolerated when they’re thoughtful and bold, not careless. We expect you to double-check your work and never assume past success guarantees future results. QA is essential.

Interviewing Process

To better allow you to display your skills and to help us determine the best candidates, our recruiting process is approximately four to five weeks and takes place in four rounds:

• Initial Application 
• Skills Application
• Live interview with our recruiting agency
• Final interview with the CEO/manager

If selected, you will be invited by email to progress to the next round.

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