Job Description

Are you a people person with a passion for providing top-notch customer service? We're looking for enthusiastic individuals to join our team as part-time Contact Center Representatives!

Imagine a role where you'll be the friendly voice on the other end of the line, helping customers with their banking needs. You'll answer questions, solve problems, and make a real difference in their day. If you're looking for a supportive team environment and a chance to grow your skills, we want to hear from you!

Why This Opportunity is Perfect for You:

Part-Time Flexibility: Enjoy a consistent 28-hour work week, Monday-Friday 8AM-7PM, and Saturday 8AM-1PM.
Bilingual Advantage: Spanish-speaking skills are highly valued!
Supportive Team: Join a friendly and collaborative team environment.
Great Benefits: Access medical, dental, vision, 401(k), paid time off, and more.
Make a Difference: Help customers with their banking needs and build lasting relationships.
What You'll Be Doing:

Providing excellent customer service via phone, email, and chat.
Answering questions and resolving issues related to loans, deposits, and online banking.
Maintaining accurate records and ensuring customer authentication.
Recommending appropriate bank products and services.
Processing customer requests and completing necessary documentation.
Researching and resolving customer issues.
What We're Looking For:

High School Diploma or equivalent.
Strong telephone, writing, and communication skills.
Excellent customer service skills.
Understanding of bank products and services.
Attention to detail and organizational skills.
Reliable and professional demeanor.
Positive attitude and ability to adapt to change.
Willingness to learn new technology.
Ability to research and resolve problems.
Spanish speaking skills are strongly preferred.
Perks You'll Enjoy:

Competitive hourly pay ($19 - $22 per hour).
Comprehensive benefits package.
Opportunities for growth and development.
Hybrid work environment (in-office and remote).
Job Details:

Employment Type: Part-Time
Compensation: $19 - $22 per hour
Hours: 28 hours per week, Monday-Friday 8AM-7PM, Saturday 8AM-1PM
Location: Taunton, MA.
Employment Type: Full-Time
Salary: $ 19.00 Per Hour

Job Tags

Hourly pay, Full time, Part time, Work at office, Remote work, Work from home, Saturday, Monday to Friday,

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