Job Description

Description Robert Half is seeking an experienced and professional Customer Success Specialist to join one of our valued clients in the beautiful beachside community of La Jolla, California. As a Customer Success Specialist, you will act as the first point of contact for customers, addressing inquiries, resolving concerns, and building lasting relationships. This position begins with a comprehensive in-office training program to immerse you in the company's processes and policies, with hybrid flexibility available after the first three months. Join a team known for its exceptional service and collaborative work culture! Training & Schedule Details: + First 3 Months: Fully in-office for training and onboarding at the La Jolla location. + Post Training: Transition to a hybrid schedule with remote flexibility. Key Responsibilities: + Handle inbound customer inquiries via phone, email, and online chat with professionalism and efficiency. + Provide detailed product/service information, troubleshoot issues, and resolve concerns to ensure customer satisfaction + Maintain accurate documentation of customer interactions in CRM systems + Assist customers with account management, order tracking, and billing inquiries + Escalate unresolved or complex issues to the appropriate department while maintaining clear communication with customers + Collaborate with internal teams to optimize workflows and refine the overall customer experience + Contribute to team goals by meeting individual performance metrics and participating in departmental initiatives Requirements + Minimum 1 year in customer service; prior experience in a call center or similar role is a plus. + Exceptional verbal and written communication skills, active listening, and problem-solving abilities. + Familiarity with CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook). + A customer-first mindset with the ability to handle high-pressure situations professionally. + High school diploma required; bachelor's degree preferred. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Remote job,

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