Job Title: Customer Support Technician
Location: Remote working
Duration: 6-month to 12 months
Job Description
Primary Responsibilities:
Qualifications:
1. High school diploma.
2. 1 year of experience in a call center environment offering technical phone and chat support.
3. Experience in a customer support environment, preferably in a high-tech setting.
4. Excellent communication skills, both written and verbal.
5. Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.
6. Excellent customer service skills.
7. Ability to work in a fast-paced environment.
8. Ability to listen effectively and understands the details of a customer’s issue.
9. Other responsibilities assigned by supervisor or manager.
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