Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity

As part of Civica’s Global Operations team, the Employee Relations and Operations Manager will collaborate with colleagues around the world to design, innovate, and deliver ER and HR policies that align with our people strategy and support broader business priorities. This role leads the APAC HR operations team, ensuring high-quality, compliant support to managers and employees across the region. You'll act in a leadership role, overseeing a team of direct reports.

As Employee Relations & Operations Manager you'll oversee the following

Employee Relations Policies & Frameworks: develop Global policies, processes and frameworks which align and enable the people plan; empower and support managers, and meet local legal requirements. Conduct horizon scanning on a regular basis to ensure policies remain compliant with changing legislation. 

Continuous Improvement: review and improve policies and processes, to drive global standardisation, increased automation and improved user experience. Utilising new technologies to support the change, and reduce manual work and interventions. 

Communications & Stakeholder management: develop and drive effective communications and training with key stakeholders across the business to proactively support their needs, and further drive value for the organisation. 

Case Management: ensure the delivery of a high quality service to the business. Providing coaching and support to line managers through the process, and ensuring adherence to processes to mitigate risks. 

Change Management: support the Business in delivering effective and compliant change management approaches to support business restructuring activities. Act as the subject matter expert on other projects such as M&A or wider people initiatives. 

Operations Management: oversee the delivery of core HR services to employees and managers in line with agreed SLAs. 

People Management: develop a high performing team through effective coaching, feedback and performance management. Provide technical oversight and feedback in relations to ER case support. 

Requirements

What you will need to be successful in this role

• Strong knowledge of employment law across APAC countries, particularly Australia, New Zealand, and Singapore

• Experience working in a global HR or Employee Relations team

• Demonstrated success in leading the transformation of ER/HR processes, systems, or policies on a global scale

• Proven ability to manage and develop high-performing teams

• Experience working through transformation and an ability to successfully execute change

• Excellent interpersonal and communication skills, with the ability to handle sensitive matters with discretion

• Self-motivated and able to work independently at pace, and with a proactive mindset

• Previous experience working in a SaaS based or Tech environment will be highly advantageous

• Working in a global environment, flexibility is key, with some work outside of standard hours required

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different -  and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans  - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture -  we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job  - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

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