Job Description
ManTech seeks a motivated, career and customer-oriented **Field Technician** to join our team in **Altadena, CA** . This is a contingent position set to end 12/31/2025.
This position will provide IT Support in a heterogeneous environment (Windows, Mac and some Linux) with a high focus on problem resolution and customer service. It will be responsible for resolving a range of requests and meeting customer satisfaction and continuous service delivery demands. IT Support in this role is a fast-paced in support of laptops, mobile devices, password resets/synchronizations software issues and RSA Token provisioning.
**Responsibilities include but are not limited to:**
+ Resolve a broad range of technical issues in support of customer's computer and mobile hardware, software and network related issues.
+ Install, configure and troubleshoot software
+ Maintain and updates records and tickets using ServiceNow is a must
+ Provide support on an as needed basis outside of normal business hours
+ Alert management to any issues that may require escalation with details of the situation
**Minimum Qualifications:**
+ A minimum of three years' experience with desktop systems support in mid to large environments
+ Familiar with PIV (Personal Identification Verification), TFA/RSA (Two Factor Authentication), and supporting Mobile devices and (Apple and Android OS)
+ Familiar with Windows 11, Red Hat 7, SCCM, and JAMF; Strong understanding of Apple 15.3.1 Sequoia
+ Experience with the desktop imaging process and provisioning and managing computers in an active directory environment
+ Experience using problem/ticket management systems (ServiceNow)
+ In depth understanding of networking (wired and wireless)
+ Certified in one or more of the following:
+ Apple (ACMT, ACSP)
+ Windows (MCSE, MOS)
+ CompTIA A **Preferred Qualifications:**
+ B.S. or B.A. in a technology field
**Clearance Requirements:**
+ Must be a US citizen and be willing and able to obtain and maintain a Public Trust prior to starting this position
**Physical Requirements:**
+ Must be able to be in a stationary position more than 50% of the time
+ Constantly operates a computer and other office productivity machinery, such as a computer
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at
[email protected] and provide your name and contact information.
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