Job Description
Job Description
An employer in Phoenix is looking for aDesktopSupportTechnician to join their team. This individual will be a part of a 7 person teamsupporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairingdesktopsystems, hardware, and software. TheDesktopSupportTechnician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected] . The EEOC "Know Your Rights" Poster is available here ( .
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Skills and Requirements
3+ years of experience working in a Desktop Support Role preferably in an enterprise environment
SME with Windows 10 and Windows 11
Experience working off a ticketing system
Experience with Mobile Device Management (MDM) preferably with InTune
Strong customer service skills
Experience with Active Directory
Experience with SCCM
Office 365 experience VOIP Experience
Telecom experience with Avaya
Azure experience
Experience with Duo for 2 factor authentication
Experience with Cisco AnyConnect (VPN) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
[email protected].
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