Job Description

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge! Responsibilities:

• Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
• Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
• Lead hotel operations with a focus on guest satisfaction, team development, and profitability
• Monitor and manage daily performance across all departments
• Maintain brand standards and ensure compliance with all franchise and operational requirements
• Oversee budgeting, forecasting, payroll, purchasing, and expense controls
• Hire, train, coach, and retain team members, creating a positive and productive work environment
• Handle guest concerns quickly and professionally
• Coordinate with the management company on reporting, strategy, and support needs
• Ensure the property is clean, well-maintained, and operating at peak efficiency

Qualifications:

• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• Must have at least 5 or more years of experience in the hospitality field
• Must have a strong focus on putting the guest first with exceptional customer service experience
• A proven record of experience managing a team, preferably in the hospitality field, is required
• This position requires a high school diploma or equivalent GED; degree in hospitality or related field of study preferred
• Minimum 3 years of hotel management experience, preferably with a branded limited or midscale hotel
• Proven ability to lead and manage hotel operations, including front desk, housekeeping, maintenance, and breakfast
• Strong financial skills, including budgeting, forecasting, labor management, and cost control
• Experience with Choice Hotels systems (preferred but not required)
• Excellent communication, organization, and problem-solving skills
• Ability to recruit, train, and lead a high-performing team
• Comfortable working independently with ownership and management company oversight
• Hands-on leadership style with a willingness to step in wherever needed
• Familiarity with online reviews, OTA channels, and guest recovery best practices

About Company: Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.

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