IS Customer Service Analyst Job at Overlake Medical Center and Clinics, Bellevue, WA

TXZ5cEF6bFpIY1o5NHNPdTRvUFFaZktYNVE9PQ==
  • Overlake Medical Center and Clinics
  • Bellevue, WA

Job Description

Job Details Job Ref: R-8962 Location: 1035 116th Ave NE, Building 1 East Tower Basement, Bellevue, WA 98004 Category: Patient Access/Patient Services Shift: Night Shift

Welcome to a medical center where you're the center of attention.

Pay range:

$23.54 - $38.13

The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.

Part Time / Night Shift

0.7 FTE (56 hours per pay period)

Schedule: Friday-Sunday

Qualifications

  • High school diploma is required.
  • None required. Microsoft A+ certification is a plus.
  • Two years prior customer service experience is required. Healthcare experience preferred.
  • Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

  • Local, visible leaders who care about you.
  • A values-based work environment.
  • Medical insurance premiums as low as $0 per month.
  • Many Overlake services covered at 100%.
  • Tuition reimbursement up to $10,000 per year.
  • Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
  • Pre-tax and Roth after tax retirement savings plans.
  • An expanded Employee Assistance Program.
  • A caregiver support program to help with everything from childcare to eldercare.
  • Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.

Job Tags

Part time, Local area, Immediate start, Shift work, Night shift, Sunday,

Similar Jobs

E4 Concepts

Market Team Member Job at E4 Concepts

 ...Salem, il Mercato at the Lake ! Discover a European-style market offering a variety of chef-crafted meals, select wines,...  ...responsible for taking orders using handheld technology, serving food and drinks in a timely accurate manner, as well as delivering a fun and... 

BroadPath Healthcare Solutions

Telesales Supervisor Job at BroadPath Healthcare Solutions

 ...deliver real-time coaching and feedback Assist with escalated calls and issue resolution as needed Monitor team chat to provide...  ...Producer License Minimum of one-year recent experience as a call center supervisor (healthcare or telesales preferred) Proven ability... 

Sincere Corporation

Manager, PR Job at Sincere Corporation

 ...opportunity to craft a comprehensive strategy, position and pitch Sincere as an industry leader, secure high-impact earned media, and amplify our narrative across top-tier outlets. We are looking for a smart, passionate, and results-driven individual with a background in... 

Global Crossing Airlines

Material Specialist Job at Global Crossing Airlines

 ...About The Role The Material Specialist plays a crucial role in ensuring that all materials required for production are available, properly managed, and efficiently utilized. This position involves overseeing the procurement, storage, and distribution of materials,... 

Winter Park Resort

Social Media & Content Marketing Manager Job at Winter Park Resort

 ...Media & Content Marketing Manager Location Winter Park, CO : Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking...