Job Description

Join our dynamic team as an experienced IT Operations Center Analyst, where you'll play a vital role in supporting the FAA’s Enterprise Operations Center! This pivotal position involves 24/7 monitoring, alerting, and optimizing service performance for FAA infrastructure and applications. We’re looking for someone with robust technical expertise, excellent communication skills, and a proactive approach to troubleshooting and enhancing system performance.

Requirements

• Monitor enterprise systems and services continuously, ensuring availability and performance.

• Analyze and respond to automated alerts and customer-reported incidents.
• Coordinate and lead technical conference calls to resolve service disruptions.
• Document incident responses, technical findings, and resolutions through after-action reports.
• Chair technical meetings and clearly communicate issues and resolutions to stakeholders.
• Troubleshoot and resolve technical issues independently, escalating only critical or unique problems.
• Identify operational inefficiencies, provide insights, and recommend improvements.
• Collaborate with customers to define service expectations and ensure alignment with operational goals.
• Follow and contribute to standard operating procedures (SOPs) for consistent operations.
• Execute small-scale projects and ad hoc tasks with minimal supervision.
• Use enterprise monitoring and IT service tools such as SolarWinds, ServiceNow, Splunk, Windows, Linux, Microsoft Teams, Outlook, OneNote, and Zoom.

Education Requirements:

• Bachelor’s degree in Information Systems, Business Systems, Management Information Systems, IT Management, or other IT-related disciplines.
• Degrees in engineering, math, or science are also considered acceptable alternatives.
• Minimum of 8 years of relevant IT experience required.

Certification Requirements: To be considered, please hold one of the following certifications:

• Amazon AWS Certified Solutions Architect – Associate
• Microsoft Certified Azure Fundamentals
• SolarWinds Certified Professional

Technical Skills:

• Proficiency in scripting and automation using Python, PERL, and PowerShell.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

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