Job Description

Role Title: IT Support Analyst

Salary: $60,000–$84,000 per year

Location: Houston, TX

Office Status: Full-time, in-office

Must-Have Technologies:

• Office 365
• SQL, MySQL
• Windows Server (2003, 2008, 2012)
• Remote Desktop Support
• Advanced printer/peripheral troubleshooting
• TCP/IP, DNS, DHCP
• Relational Database Knowledge
• RingCentral VOIP (preferred)
• FileVine Legal Case Management (preferred)
• AI familiarity/interest (preferred)

Responsibilities:

• Manage and support FileVine legal case management software (run reports, train staff, apply updates)
• Help manage RingCentral VOIP system
• Understand user requirements and recommend technology solutions
• Apply updates to computer systems as needed
• Determine cost, timetable, and compatibility for new systems
• Consult with managers to implement new systems
• Resolve help desk issues (hardware and software troubleshooting)
• Provide exceptional customer service in person, by phone, and email

Qualifications:

• 1–3 years of IT, Computer Science, or related experience
• Stable work history
• Strong customer service and communication skills
• Ability to learn quickly and work under pressure
• Strong problem-solving and critical thinking skills
• Experience with RingCentral VOIP (preferred)
• Experience with FileVine (preferred)
• AI experience (preferred)
• Legal industry experience (preferred)
• Certifications (preferred); commitment to staying current in the field
• Excellent organizational skills
• Ability to work independently without needing reminders
• Ability to meet deadlines under pressure
• Knowledge of relational databases and server systems
• Familiarity with remote desktop and printer troubleshooting

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

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