IT Support Analyst - Helpdesk & Engineering Support Job at QISG, Birmingham, AL

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  • QISG
  • Birmingham, AL

Job Description

IT Support Analyst 

📍 Onsite – Birmingham, AL (3500 Colonnade Parkway - 35243)
🕗 M–F, 8AM–5PM | ✈️ Travel up to 30%

QISG is building out our Birmingham office—and we need an IT Support Analyst who can handle both everyday IT helpdesk support and specialized engineering design software . You’ll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.

What You Bring

  • Minimum 3 years of IT support in a corporate setting.
  • Must have experience supporting engineering software: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS, etc.
  • Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
  • Strong troubleshooting, documentation, and communication skills.
  • Degree preferred; CompTIA A+ preferred, ITIL a plus.

What You’ll Do

  • Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN).
  • Install, configure, and support engineering software (AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management.
  • Provide cloud support : Intune (end-user/device management) and Azure (storage, VMs, servers).
  • Manage onboarding/offboarding, asset inventory, and lifecycle refreshes.
  • Deliver exceptional customer service in person, by phone, or video.

Why Join Us

  • Be the foundational IT presence in a fast-growing office (65 people now, scaling to 500).
  • Hands-on mix of helpdesk and engineering software support .
  • Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.
  • A chance to make an immediate impact and grow with the team.


#LI-SM1 

Job Tags

Full time, Work at office, Immediate start,

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