Job Description

Hybrid (3 days onsite and 2 days WFH)
only w2

Must Have skills: Java, Dynatrace, Splunk, Kafka, MQ and WebSphere.

Job Description:

Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
Excellent written and verbal communication skills (English) Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, Java Web Services Experience in
Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
Strong operating system knowledge in Unix and Windows including strong scripting skills
Must have experience with Splunk, Oracle, DB2 and PL/SQL query performance tuning.
Knowledge of event driven and schedule driven batch processes
Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

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