Lead Field Service Technician- Charleston, South Carolina Job at Safran, Gainesville, FL

TXYyZ0F6bFVHc2Q5NThTbzVZL1laL1NlNlE9PQ==
  • Safran
  • Gainesville, FL

Job Description

Objective:
The Lead Field Service Technician provides on-site support at Boeing FAL for Safran Seats pertaining to SUS, SGB, SFR built products. The Lead directs Safran Seats Field Service Technicians to provide assistance to Boeing / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all Boeing built aircraft's. All rework preformed at Boeing must adhere to Safran Seats drawing and specific rework instructions. This position works under general supervision and reports to the Delivery Manager on a daily basis and handles highly complex issues.

Authorities:
This position has the power and control to certify their own work performed in accordance with approved engineering.
This position has the power to make decisions that support Safran and the Airframers mutual goal of aircraft delivery during working hours where home base assistance is minimal. This position has the power to escalate any blocking points as needed.

Main Function Responsibilities:
A) Mentor Mechanics on technical skills, best practices and adherence to Safran processes.
B) Get daily Airframer non-conformity and production reports
C) Direct crew and set daily tasks priority for Safran aircraft workload. This includes: assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meeting, attend project status meetings and generate project status tie-in reports. Ensure that Airframer pick-ups must be top priorities then Safran pick-ups.
D) Create emergent removal paperwork to install / replace parts at the Airframer.
E) Report Quality issues to the appropriate parties within the organization
F) Analyze discovered quality issues with Mechanics
G) Add all QA issues to the appropriate tracking document or system
H) Verify team's Time Sheet for accuracy prior to submittal to Manager.
I) Report team member's issues (Performance, behavior, training needs, etc.) to their Manager.
J) Continuously seek Operational Excellence and continuous improvement.
K) Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates.
L) Ensure Team diagnoses faulty electronic components using computer software and multi-meter successfully down to the root cause.
M) Highly proficient leading any task given that relates to adjusting misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs

Objective:
The Lead Field Service Technician provides on-site support at Boeing FAL for Safran Seats pertaining to SUS, SGB, SFR built products. The Lead directs Safran Seats Field Service Technicians to provide assistance to Boeing / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all Boeing built aircraft's. All rework preformed at Boeing must adhere to Safran Seats drawing and specific rework instructions. This position works under general supervision and reports to the Delivery Manager on a daily basis and handles highly complex issues.

Authorities:
This position has the power and control to certify their own work performed in accordance with approved engineering.
This position has the power to make decisions that support Safran and the Airframers mutual goal of aircraft delivery during working hours where home base assistance is minimal. This position has the power to escalate any blocking points as needed.

Main Function Responsibilities:
A) Mentor Mechanics on technical skills, best practices and adherence to Safran processes.
B) Get daily Airframer non-conformity and production reports
C) Direct crew and set daily tasks priority for Safran aircraft workload. This includes: assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meeting, attend project status meetings and generate project status tie-in reports. Ensure that Airframer pick-ups must be top priorities then Safran pick-ups.
D) Create emergent removal paperwork to install / replace parts at the Airframer.
E) Report Quality issues to the appropriate parties within the organization
F) Analyze discovered quality issues with Mechanics
G) Add all QA issues to the appropriate tracking document or system
H) Verify team's Time Sheet for accuracy prior to submittal to Manager.
I) Report team member's issues (Performance, behavior, training needs, etc.) to their Manager.
J) Continuously seek Operational Excellence and continuous improvement.
K) Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates.
L) Ensure Team diagnoses faulty electronic components using computer software and multi-meter successfully down to the root cause.
M) Highly proficient leading any task given that relates to adjusting misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs

Complementary Description

N) Focal with Airframer Supplier Management regarding any Safran concerns that require part order requests, initiating emergent removal (ER) paperwork, providing P/N information, calls requesting Aircraft support, new pickups / redlines and any POA / SOA liability concerns.
O) Additionally, will lead Safran On-site Team part order process, including daily review of open pickups to make sure all part requests, part orders and SOA Forms are submitted to Safran Parts Administrator.
P) Maintain excellent rapport with Boeing personnel and customers.
Q) Follow Safran/Airframer safety guidelines or processes established by the organization at all times.
R) Responsible for driving company van and other technicians safely around Airframer/Safran Facilities.
S) Adhere to Airframer/Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
T) Effectively communicate accurate information via emails, face to face meetings and phone conversations to key Safran / Airframer personnel on a daily basis. This includes: Directors, Delivery Managers, QA's, Engineers, Leads, Technicians, Program Managers, Supplier Managers and other key Airframer Managers.
U) Capable of backing up Delivery Manager (OSS Manager) during their absence.
V) Performs other duties as assigned.

Complementary Description

N) Focal with Airframer Supplier Management regarding any Safran concerns that require part order requests, initiating emergent removal (ER) paperwork, providing P/N information, calls requesting Aircraft support, new pickups / redlines and any POA / SOA liability concerns.
O) Additionally, will lead Safran On-site Team part order process, including daily review of open pickups to make sure all part requests, part orders and SOA Forms are submitted to Safran Parts Administrator.
P) Maintain excellent rapport with Boeing personnel and customers.
Q) Follow Safran/Airframer safety guidelines or processes established by the organization at all times.
R) Responsible for driving company van and other technicians safely around Airframer/Safran Facilities.
S) Adhere to Airframer/Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
T) Effectively communicate accurate information via emails, face to face meetings and phone conversations to key Safran / Airframer personnel on a daily basis. This includes: Directors, Delivery Managers, QA's, Engineers, Leads, Technicians, Program Managers, Supplier Managers and other key Airframer Managers.
U) Capable of backing up Delivery Manager (OSS Manager) during their absence.
V) Performs other duties as assigned.

Job Requirements

Qualification Requirements:

A. Education & Qualification:
• High School Diploma or equivalent required. Associate's degree in a related technical field preferred.

B. Work Experience - Technical knowledge
• 4 years of Field Service or technical lead experience related to the aerospace industry.

C. Professional Skills
• Knowledge of Safran passenger seating preferred.
• Natural mechanical ability with hand and power tools.
• Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues.
• Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins.
• Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs.
• Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words.
• Proficient with Safran actuation software.
• Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills:
• Ability to lead team in a positive way and work efficiently under stressful situations.
• Ability to work efficiently under stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written.
• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Boeing FALs in other state and other international Safran sites on some occasion.

E. Desirable Aspects:
• Has experience developing, planning and providing technical training to team members.
• Strong experience in MS Excel, Powerpoint and Word
• Participated in Continuous Improvement projects
• Experience with direct communication with an end customer/ Experience with tactful reporting of situations to upper-level management and customers

Job Requirements

Qualification Requirements:

A. Education & Qualification:
• High School Diploma or equivalent required. Associate's degree in a related technical field preferred.

B. Work Experience - Technical knowledge
• 4 years of Field Service or technical lead experience related to the aerospace industry.

C. Professional Skills
• Knowledge of Safran passenger seating preferred.
• Natural mechanical ability with hand and power tools.
• Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues.
• Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins.
• Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs.
• Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words.
• Proficient with Safran actuation software.
• Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills:
• Ability to lead team in a positive way and work efficiently under stressful situations.
• Ability to work efficiently under stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written.
• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Boeing FALs in other state and other international Safran sites on some occasion.

E. Desirable Aspects:
• Has experience developing, planning and providing technical training to team members.
• Strong experience in MS Excel, Powerpoint and Word
• Participated in Continuous Improvement projects
• Experience with direct communication with an end customer/ Experience with tactful reporting of situations to upper-level management and customers

Specificity of the job

International and/or Domestic travel required; Approximately 2-4 weeks per year

Specificity of the job

International and/or Domestic travel required; Approximately 2-4 weeks per year

Job Tags

Permanent employment, Work experience placement, Gangs, Weekend work,

Similar Jobs

Georgetown University

Adjunct Faculty in the Medical Humanities Program, Georgetown University College of Arts and Sciences | Georgetown University Job at Georgetown University

 ...limited to: Literature and medicine Narrative medicine History of health and medicine Medical anthropology Medical sociology Science and technology studies Visual and performing arts and health Application Instructions Application... 

Shell Gas Station

BBQ Cashier Job at Shell Gas Station

 ...communication skills Ability to effectively resolve complaints Shell is the market leader through approximately 14,000 Shell-branded gas stations in the U.S. which also serve as Shell's most visible public presence, and comes closest to serving all 50 states, lacking a... 

Get It - Healthcare

Medical File Clerk - Remote | WFH Job at Get It - Healthcare

Position Overview: We're seeking a detail-oriented individual to join our team in a remote document management role. This position involves managing and organizing important files, preparing informational packets, and maintaining accurate records, all while ensuring... 

Baxter & Woodman, Inc.

CAD Technician Job at Baxter & Woodman, Inc.

 ...produce civil engineering plans for public water, wastewater, storm water and roadway infrastructure systems.~Experience using AutoCAD REVIT is a plus.~Strong verbal, computer, organizational, and writing skills.~Ability to work in a team environment on a variety of... 

John Anthony Wine & Spirits John Anthony Wine & Spirits

Marketing Coordinator- Wine & Spirits Job at John Anthony Wine & Spirits John Anthony Wine & Spirits

 ...includes Butter by JaM Cellars, John Anthony Vineyards, Serial Wines, and Weather Wines, which have received multiple 90+ scores and top Nielsen ratings. Beyond wine the portfolio extends to sake and spirts, with future innovations planned. To fuel growth, we seek a rockstar,...