Job Description
Job Description
Provide timely desktop site support and problem resolution for our internal customers, in support of a fast-paced, personal computer hardware refresh project. This technical role requires strong troubleshooting abilities, effective communications skills, a professional demeanor and exceptional customer service skills, in a large corporate headquarters environment. Pay ranges from $25-$30/hr dependent upon experience.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected] . The EEOC "Know Your Rights" Poster is available here ( .
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Skills and Requirements
Identify and resolve computer hardware/software problems through discussions with users
Provide Level I and II phone and in person support for identifying and troubleshooting client to server problems up to Level IIas needed
Resolve hardware/software problems on laptops, tablets, cellphones, and MAC computers
Utilize the work order system and adheres to IT Support open work order schedules and guidelines
Resolves issues assigned via ticketing system and in person walk up requests
Experience with ERP Systems
Experience with Supporting Zebra Scanners and Thermal Printers
Basic Networking (Command Prompt) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
[email protected].
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