EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Role: Responsive Web Designer Location : Halifax, NS (Permanent Remote) Type: Contract Description: The Web Designer is responsible for the look, feel, user experience, and functionality of a commercial website. This role includes creating internal...
.... Join us in revolutionizing healthcare delivery and making a tangible difference in patients' lives. We are looking for a Physician Liaison to support our Charlotte Clinics. In this role, youll connect local healthcare providers with CoreLifes services, acting as...
Video Producer. New York. Posting Date: 06/03/2025. Deadline: 06/19/2025 Role Title : Video Producer Contract Type : Regular Reporting To : Director of Creative Team Program/Department/Unit Name : Communications Location : New York Team Name ...
...Job Description: ~7+ years of .Software development experience. ~1+ years of Golang / Go development experience. ~ Proficient in multithreading programming. ~ Solid understanding of Data Structures, Algorithms & Object-Oriented design concepts. ~ Proficiency...
...start **Caring. Connecting. Growing together.**The **Clinical Document Improvement Specialist** - (CDS) is responsible for providing CDI program oversight... ...high-speed internet service*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter...