CORE VALUE COMMITMENT:
In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
JOB SUMMARY:
The Clinical Staff position is responsible for coordinating and implementing care plans for patients under the direct supervision of a health care provider.
ESSENTIAL JOB FUNCTIONS:
1. Work with members of the health care team to coordinate patient care services, including preparation of patients for examination or treatment, gathering of information including reason for visit and related patient information. Perform vital signs, height, weight, and screening procedures and document findings in the electronic health record (EHR).
2. Ensure accurate documentation is maintained, relay instructions to patients, schedule follow-up appointments, and help ensure timely patient flow.
3. Collect and/or assist providers in collection of specimens, as required, using appropriate protocols. Complete requisitions, label and route specimens according to clinic protocol.
4. Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection/sterilization.
5. Assist with special procedures and examinations following appropriate protocols such as infection control, universal protocol, and patient identification.
6. Maintain organization and cleanliness of examination rooms; stock assigned rooms/cupboards and ensure par levels of supplies are maintained. Ensure environmental and waste-conscious protocols are followed.
7. Complete and monitor required logs for equipment and medication, such as glucometer QC, refrigerator logs, and controlled substance tracking.
8. Coordinate patient needs by communicating with various service providers throughout the clinic. Remain accountable for information provided via internal communication channels (email, huddles, etc.) by reading and responding in a timely manner.
9. Answer phone calls and respond to patient messages within set guidelines and timeframes.
10. Complete medication refills in accordance with clinic protocol.
KNOWLEDGE, SKILLS & ABILITIES:
1. Knowledge of patient care standards and practices to successfully complete essential job functions.
2. Knowledge of medical terminology.
3. Knowledge of HIPAA privacy rules.
4. Skill in communicating in a professional manner, both verbally and in writing.
5. Skill in planning, organizing, and time management.
6. Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.
7. Skill in managing multiple priorities and problem solving.
8. Ability to work effectively under pressure to meet established goals and objectives.
9. Ability to maintain high levels of professional and personal integrity.
10. Ability to convey professional demeanor and sound judgment in dealing with patients’ care, protection of patient privacy, and confidentiality.
11. Ability to work independently and in a team environment.
12. Ability to act as a good representative of the company.
EDUCATION & EXPERIENCE:
Highschool diploma or GED required. Ability to achieve certification as a Medical Assistant (CMA, RMA, etc.). An active medication aid, and American Heart Associate BLS/CPR certification required. One (1) year of experience as a Medical Assistant, utilizing electronic Health Records (EHR) preferred.
WORKING CONDITIONS AND PHYSICAL EFFORT:
• This role operates in a healthcare setting. This position requires frequent standing, walking, and computer work. This position allows employee to moderately vary physical position or activity for comfort.
• Must be able to:
• Requires ability to lift and maneuver up to 35 pounds occasionally.
• Requires employee to: bend, squat, kneel, and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
• Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range.
NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.
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