Job Description

• Coordinate preoperative history and physical appointments and testing.
• Work with the physicians on adherence to surgery scheduling procedures. 
• Provide support to Urology physicians, scheduling return and post-operative visits for patients.
• Counsel patients regarding hospital and department policies and procedures regarding surgeries.
• Schedule and coordinate outside referrals and ancillary services/testing.
• Utilize OP Time Scheduling System and Outlook Multi-Calendar to schedule surgeries.
• Utilize 'First Come First Serve' (FCFS) Rules of Engagement when scheduling patients in First Come First Service operating room time.
• Actively monitor surgeons block time utilization to ensure Urology is meeting the utilization and usage targets of 80% or greater.
• Verify that patient admission entry was recorded into the system.
• Adhere to non-Michigan Medicine surgery scheduling guidelines (i.e: St. Joseph Mercy Chelsea).
• Cover for fellow surgery schedulers and understand division specific needs.
• Schedule some Urology Pre-pay procedures.
• Review insurance coverage prior to scheduling surgery. Work closely with Inpatient Utilization team and Authorization coordinators to ensure coverage and prior authorization are obtained.

• High School Diploma or GED.
• 3 - 4 years of experience.
• Knowledge of basic medical terminology.
• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records or professional medical billing.
• Financial counseling experience for healthcare patients.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Help us provide remarkable care for our Urology patients.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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