Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

 Ambulatory Pharmacy/Population Health

Description

• Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network. 
• Responsible for providing access to medications for patients by completing Prior Authorization Requests, Co-pay Assistance Programs, Medication Assistance Programs, and benefits investigation.
• Coordinates with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines.
• Directly enrolls eligible patients into manufacturer patient assistance and co-pay programs.
• Provide support in medication adherence opportunities as well as other pharmacy related programming, including patient outreach, data/metric tracking, trending, and reporting.
• Interacts with all levels of medical staff to discuss relevant patient information as warranted.
• Conducts chart review and patient interviews to identify patient specific reasons for poor medication adherence; resolves identified problem or escalates to clinical pharmacist.
• Gathers data and generates reports to improve clinical pharmacy quality metrics.
• Reviews medication adherence reports to remove patients who do not meet criteria for intervention
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Qualifications

Required:

• High School Diploma or equivalent
• Pharmacy Technician License (IDFPR)
• Certified Pharmacy Technician (CPhT) certification through PTCB or NHA
• At least 2 years specialized or technical training 

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

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