DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required: Not Applicable
Hybrid Role: Must be able to come on-site periodically and reside a commutable distance from the assigned work location.
Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.
The highest rung in the Company's Customer Service Analyst staff/supervisory career path; competent to perform a full range of customer service operations, lead worker and customer satisfaction roles, including process leads for transactions (turn-ons/disconnects, collections and billing). Incumbents are responsible for creating, implementing, and updating Customer Service programs, and operate as subject matter experts (SMEs) in one of the following Customer Service disciplines: Quality, Support Operations, Revenue Management, Call Center Operations, Metering and Billing, Program/Process Management Revenue Management. Incumbents focus on melding customer service operations with improved and expanded quality outcomes. Interprets data, identifies trends, conducts root cause analyses, and conducts benchmarking studies to determine the most efficacious quality improvements strategies that can be applied in the Customer Service area. May be called upon to work off-shifts, including afternoons, nights, weekends, holidays, and temporarily fill in for supervisory personnel (by virtue of the incumbent's SME status), but does not regularly function in a supervisory capacity: the span of control is 0, this is an individual contributor job
This is a dual track base requirement job; education and experience requirements can be satisfied through one of the following options:
Preferred
Other Requirements
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
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