Job Description

Summary / Primary Role   :

The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.

Principal Duties and Responsibilities of Quality Customer Support Representative:

(Management may amend or assign duties and responsibilities to this job with appropriate notification)

• Follow directions and work as a team.
• Responsible for assigned customer sales accounts
• Responsible for the accuracy of all paperwork completed for new customer sales accounts
• Maintains training abilities for clients and consumers
• Responsible for accuracy of all entries for client services and sales
• Create all in-office projects and classroom training products
• Must be pleasant, professional, detailed communication skills
• Plan, coordinate, and execute customer outreach
• Comfort working with iPads and tablet-based software
• Analyze the profitability and efficiency of the team to exceed sales goals
• Learn basic customer service and sales techniques and client services to help with problem-shooting

Quality Customer Support Representative Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

• Must be able to follow directions and work as a team
• Must be knowledgeable with Microsoft Office
• Must have strong oral communication skills
• Ability to prioritize tasks effectively and execute quickly
• Professional Business Attire and Training Ability
• The position involves standing for long periods of time throughout the day
• Superior organizational skills - able to manage multiple priorities simultaneously
• Background knowledge of sales and customer engagement 

Persons with Experience in the following areas should apply: Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

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