Job Description
Major Responsibilities Demonstrate ability to function as part of a Radiology Department Aide pool serving all Imaging modalities in Advocate Christ Medical Center/Children’s Hospital and Outpatient Pavilion.
- Demonstrate flexibility in starting times to meet demands, inclusive of all shifts and weekend hours
- Ability to rotate through and demonstrate proficiency of responsibilities for all imaging modalities
- Ability to respond to work and/or change assignments at short notice.
- Act as a customer service excellence and information team resource person to Radiology patients, associates and partners.
- Answers questions, solves problems for patients and guests independently or with the assistance of the coordinator, supervisor or manager.
- Alerts Radiology areas of patient arrivals and transport patients to the appropriate areas as needed.
- Regular rounding with patient and family to keep informed of status of their exam.
- Keep complete and detailed rounding logs for each patient seen in Radiology areas.
- Ensure that inpatient and outpatient waiting areas are kept neat, orderly and fully stocked of supplies, gowns and linens.
- Other duties as assigned.
Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care.
- Request transports to and from the Department and maintains proper documentation.
- Demonstrates the ability to respond to emergency situations such as Code Blue, Cord Red, etc.
- Responds and assists the technical staff when needed.
- Assists technologists with transferring patients from cart to exam table, changing of clothes and washroom assistance.
- Assists in performance improvement activities.
- Obtains lab results and orders for patient’s charts.
- Responsible for providing necessary data to physicians or management as required for particular studies, comparisons or admissions of patients.
Performs clerical duties in the technical work areas of the department.
- Participate in calling patients to confirm appointment times and or call-backs.
- Answers telephone in a timely manner.
- Coordinate incoming and outgoing calls including recording and reporting of pages and messages.
- Enters or secures patient information in RIS and Allegra to include assistance with patient billing.
- Enters and processes Radiology orders and schedules patients as required.
- Data entry activities as required.
Utilizes a multitude of Information/communication systems in order to obtain information and/or communicate information.
- Maintains a highly competent skill and knowledge level of all information communication systems utilized to include all applications on universal workstation and universal printer, telephone system, paging system, etc…
- Accurately identifies and accesses appropriate computer applications in order to obtain or provide required or requested information
Contribute to a harmonious work environment and Service Excellence Standards.
- Foster positive communication between all members of Radiology.
- Demonstrate appropriate telephone etiquette.
- Acknowledge and respond to all internal and external customers.
- Demonstrate “Service Excellence” standards at all times.
- Attend and participate in Department staff meetings.
- Develop skills, knowledge and professionalism by attending in-services, Department/Hospital committees and Continuing Education development programs.
Perform patient interviews to obtain and document patient demographic and medical coverage information.
- Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials.
- Compare and verify provided patient information with system patient information.
- Assures that all patient information is accurately and correctly entered into the patient information system according to established policies and procedures.
- Verify necessary insurance information is obtained; making a copy of patient ID and insurance card.
- Assures all physicians on prescriptions/requisitions are to be entered appropriately into the RIS to ensure the correct physician receives copies of test results (paying close attention to all non-staff physicians).
- Secures medical records on all patients to assist in the Department’s Quality Assurance program.
Management of Department supplies in a cost-effective manner.
- Participate in inventory ordering and distribution of department supplies.
- Match goods received with delivery orders.
- Maintain and rotate stock in procedure area while checking for expired items.
- Stock imaging rooms prior to patient exams.
- Maintain supply of forms, i.e.: History worksheets.
- Order supplies and pick up order if needed.
Maintain safety and cleanliness of Department environment.
- Maintain cleanliness and organization of immediate work area.
- Ensure timely and accurate processing of work and repair orders for Department.
- Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies.
- Adheres to department procedures regarding patient and associate safety Education/Experience Required:
- Completion of a medical terminology class or attendance within six months
- High School graduate or equivalent.
- 6 months - 1 year experience
- Strong communication skills
- Strong customer service skills
- Good organization skills
Knowledge, Skills & Abilities Required:
- Basic phone skills
- Computer skills
- CPR certification within 6 months
Physical Requirements And Working Conditions This position will need to recognize the needs and behaviors of a variety of age groups of patients treated, i.e., understand child growth and development, normal patterns of adolescent behavior and look for signs of normal aging: prior experience with various age groups is preferred.
- The ability to work in a fast paced environment with established time constraints
- The ability to handle multiple tasks and complete work within a short time frame
- The ability to perform medium lifting up to 20-50 lbs. occasionally and/or 10-25 lbs. frequently and/or
10 lbs. consistently
- The ability to perform lifting/transferring activities related to patients
- That you may be exposed to hazardous chemicals, various contagious diseases, radiation, electrical equipment, and hazards associate with their use
- The ability to work closely with others
- The candidate must be highly customer service oriented
- The ability to work holidays, weekends and different shifts to accommodate staffing needs
- By virtue of it’s nature, the job is a highly stressful one
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Job Tags
Immediate start, Shift work, Weekend work, All shifts,