Job Description
Lycoming College is hiring a Retention Strategy Support Specialist to join our Academic Services team. Lycoming College, one of the nation’s oldest residential liberal arts and sciences colleges, invites candidates for its
Retention Strategy Support Specialist role. With a first-rate undergraduate education and an increased commitment to fostering an inclusive and equitable campus community that supports all faculty, staff, and students, we are seeking candidates who can support and contribute to our mission and 2021 strategic plan .
This position is responsible for supporting the day-to-day services and programs within the managerial portfolio of the Center for Enhanced Academic Experiences and Deans for Student Success & Retention. This position represents Academic Services to internal and external constituents and supports the services and programs provided by the office with a high level of professionalism, attention to detail, and confidentiality.
This is a full-time position that is benefits eligible.
Who We Are: Founded in 1812, Lycoming College is one of the nation’s oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 22 states and territories and 17 countries comprises a student body that is 32 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 48+ academic programs. Students compete in 19 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 22 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at .
The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence.
Lycoming College is an equal opportunity employer.
What will I do in this role? Data Management
- Develop expertise within the Advise and Informer software programs to be able to support student data reports on both an ad hoc basis and long-term reporting processes
- Coordinate with the Deans for Student Success and Retention the retention communication tempo via Advise (or email/text messaging as needed), including items such as student birthday message, clearing of holds on accounts for preregistration, kudos communications, and early assessment communications
- Maintain database information and reports.
- Monitor the data entry for completion of orientation tasks for accurate data pulls
- Administrative assistance for the Referral Management Team
Support for the Office of Student Success and Retention
- Monitor Academic Services web site, SharePoint site, and other media venues to help maintain up-to-date materials
- Assist the New Student Orientation Team with the planning and organization of campus-wide events, including Warrior Day, 1 st Weekend, and January Orientation
- Administrative/event management support for New Student Convocation
- Support new student on-boarding processes
- Process newly confirmed students and direct weekly outreach/support to confirm students with respect to summer orientation tasks and programming
Support of Center for Enhanced Academic Experiences (CEAE)
- Handle Career Services management software weekly
- Track faculty-student research
- Assist with the marketing, development, scheduling, and implementation of CEAE events.
- Gather information from students for their applications for faculty-led travel courses
- Provide recruiting assistance to employers/graduate schools and coordinate employer/graduate school recruiting visits
General
- Serve as a communication hub for student inquiries to the Office of Student Success and Retention and the Center for Enhanced Academic Experiences
- Handle sensitive and confidential records, reports, and correspondence
- Plan and coordinate meetings involving various on- and off-campus constituents
- Supervise student workers with respect to distributing and monitoring tasks.
- Maintain office records, create monthly budget report, and track spending.
- Manage office needs/supplies and expenditures
- Assist in documenting and monitoring the academic calendar year tempo to office operations
What are we looking for? Education Required: associates degree required; bachelor’s degree preferred.
Experience and Qualifications:
- Associate’s degree and 2 years’ relevant experience.
- Ability to navigate a case management system and create data pulls based on a multifaceted set of criteria and/or demonstrated willingness to learn new software programs.
- Proficiency in Microsoft 365 applications (e.g. Word, Excel, PowerPoint, Forms, and Teams).
- Demonstrates professionalism and an ability to maintain confidentiality.
- Proven ability to work well with diverse groups.
- Strong attention to detail and high degree of accuracy on concurrent complex tasks.
- Writing and proofreading skills sufficient to prepare a wide variety of documents with correct spelling, grammar, and punctuation.
- Excellent communication and interpersonal skills; ability to use tact, discretion and courtesy in contacts with all persons who have contact with the College.
- Ability to think critically and exercise mature judgement.
- Ability to work independently, determine priorities, and handle a high volume of assignments effectively.
What We Offer! Lycoming College has an excellent benefits package that includes:
Health & Wellness Benefits:
- Health insurance – Lycoming College offers a wide variety of health plan options available.
- Dental insurance, including orthodontia coverage.
- Vision insurance
- Flexible spending accounts for medical expenses and dependent care expenses
- Life & accidental death and dismemberment insurance
- Long-term disability insurance
- Short-term disability insurance
- Cancer insurance
- Personal accident insurance
- Wellness program
- Employee assistance program
Retirement Benefits:
- 403(b) retirement plan with up to 8% contributions from the College
Tuition Benefits:
- Free tuition for employees, spouses, and eligible dependents at Lycoming College
- Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
- Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology
Paid Leave Benefits:
- Generous paid time off (PTO)
- Paid Parental Leave
- 14 holidays per year
- Summer hours
Employee Perks:
- 15% discount at the campus bookstore, excluding textbooks and snacks
- Reduced rates for meal packages for on-campus dining facilities
- Use of the campus recreations center and gym facilities for employees and household family members
- Use of the campus Library
How do I Join the Warrior Team? Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.
Review of application materials will begin immediately and cease once the position is filled. Compensation details will be shared with applicants who are invited to the first-round interview. Lycoming College will do a post offer criminal background check.
Job Tags
Holiday work, Full time, Temporary work, Summer work, Internship, Immediate start, Flexible hours, Weekend work,