SALES, SERVICE & SUPPORT Job at Topcourt, Remote

TlBxa0JEaGNHTWgrNGNTdTQ0cmNiL2VlNVE9PQ==
  • Topcourt
  • Remote

Job Description

Would you like to be responsible for managing user relationships with TopCour members and individuals within the community, while also influencing decision making towards utilizing TopCourt as tennis' premier online instruction platform? Do you have the business savvy, technical insight, and background necessary to help further establish TopCourt as the global leader in the e-learning and tennis entertainment space?

As a customer success manager, you will have the exciting opportunity to help shape and deliver on a strategy to build mind share and broad use of TopCourt's platform within global professional communities. Your responsibilities will include:

  • Successfully on-boarding new TopCourt members
  • Replying to inbound support requests
  • Pushing the boundaries for how we can better serve our customers and create memorable experiences
  • Driving the necessary business, strategic and technical relationships to establish new business, or prolong existing business
  • Working closely with the TopCourt sales and product team to drive the day-to-day interactions with our customers in order to build long-term business opportunity


Roles & Responsibilities:

  • Serve as a key member of the TopCourt team by helping drive overall market growth and membership retention rates 
  • Work closely with the brand team for social campaign strategy and implementation
  • Work closely with the customers to ensure they are successful using our services
  • Implement and manage reporting systems to track the effectiveness of the customer success efforts 
  • Prepare and give business reviews to the management team regarding progress and roadblocks to establishing new engagements
  • Handle a high volume of engagements and the fast pace of the venture-back technology world
  • Be comfortable with speaking to customers and serving their needs

Qualifications:

  • Willingness to speak with customers 
  • Proven track record of taking ownership and driving results
  • Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities
  • Exceptional interpersonal, collaboration, and communication (both written and verbal) skills
  • Experience collaborating with both technical and non-technical stakeholders across multiple teams
  • Tennis experience and genuine enthusiasm preferred
  • 2+ years customer service and/or brand experience required

Job Tags

Full time, Remote work,

Similar Jobs

Household Staffing

Live in OR Live Out Housekeeper- Lafayette Hill, PA Job at Household Staffing

Mature couple looking to hire a Highly Experienced Full-time Live-In orOut, Housekeeper for their Lafayette Hill, Pennsylvania home.The Ideal Candidate: A good housekeeper and house manager who isexcellent at daily housekeeping when the family is in residence and... 

Louis Suburban Chapel

Funeral Home Office Secretary Job at Louis Suburban Chapel

 ...our team! You will perform clerical and administrative functions in order to drive company success. We are a family owned Jewish funeral home, predominantly serving the metropolitan tri-state area, as well as any other in and out of state needs since 1953. Our ideal... 

Executive Administration, Inc.

Chat Support Specialist / Customer Service Rep Fully Remote Job at Executive Administration, Inc.

A Chat Support Specialist primarily assists customers via online chat, responding to their inquiries, troubleshooting issues, and providing solutions. They handle customer interactions in real-time, aiming for quick and accurate responses to maintain high customer satisfaction... 

Westman Atelier

Junior Graphic Designer Job at Westman Atelier

 ...makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Westman Atelier is seeking a Junior Graphic Designer who will be responsible for the development and execution of print and visual merchandising design assets across retail and... 

Bald Head Island Club

Grounds Crew - Golf Course Job at Bald Head Island Club

 ...self-motivated individual who would like to join our Golf Course Maintenance team. All candidates must be willing and able to work outside...  ...to lift 50lbs. Position Description Summary The Grounds Crew team is primarily responsible for the upkeep and maintenance...