Job Summary
The Service Desk Agent serves as the first point of contact for users calling the IT Service Desk. This role is responsible for delivering high-quality customer service and technical support for hardware and software issues. By leveraging a knowledge base, call tracking tools, and personal expertise, the Service Desk Agent ensures timely and effective resolution of incidents, contributing to high levels of customer satisfaction and continuous improvement of IT service processes.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Certifications (if any)
Education: High School
Certification: CompTIA A+
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