Job Description

Are you a dynamic and motivated leader with a passion for wellness and client satisfaction? We're looking for a Spa Manager to join our team and oversee daily spa operations, lead a talented team, and ensure a luxurious and seamless experience for our clients. If you thrive in a fast-paced environment, have excellent organizational skills, and are ready to make a positive impact, we want to hear from you!

Key Responsibilities :

Operational Management :

• Oversee scheduling for all Spa Consultants, ensuring proper staff coverage.
• Conduct regular inspections of the spa to maintain ambiance, cleanliness, health & safety, and equipment functionality.
• Handle client inquiries, problems, and complaints to maintain high client satisfaction.
• Manage inventory and ensure spa equipment is in optimal working condition.
• Maintain up-to-date membership records, including cancellations, renewals, and adherence to the 14-day cancellation policy.
• Perform opening and closing procedures daily.
• Recruit, hire, and train new spa staff, ensuring compliance with operational and health standards.
• Maintain accurate HR files, HIPPA compliance, licenses, and certifications.
• Audit discount codes, refunds, cancellations, and memberships; provide weekly reports to leadership.
• Manage and resolve credit card disputes, maintain suspension lists, and oversee collections and non-payments.

Sales & Marketing :

• Train staff on sales techniques for all spa services, including memberships, packages, and product sales.
• Develop and implement front desk procedures and sales strategies to drive revenue growth.
• Assist in creating in-house promotions and activities to stimulate sales and engage both clients and staff.
• Monitor sales performance, report insights to upper management, and adjust strategies as needed.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Grow and maintain the membership base through targeted campaigns and retention programs.
• Collaborate with the CEO and regional manager to align sales goals with overall business objectives.

Customer Experience :

• Ensure consistent and positive customer experiences across all locations, focusing on delivering exceptional membership benefits and services.
• Monitor client feedback, identify improvement opportunities, and implement strategies to enhance customer satisfaction and loyalty.
• Work with the regional manager to address any issues that may affect the customer experience.

Security, Health, and Safety :

• Prioritize customer safety and health during all sales and promotional activities.
• Train staff on health, safety, and emergency protocols, ensuring all staff are prepared and compliant with security procedures.
• Handle sensitive customer information securely, especially during payment processes and when accessing client records.

Continuing Education :

• Participate in industry-related continuing education to stay current on trends, best practices, and innovations.

Qualifications :

• Proven experience as a Spa Manager or in a similar leadership role within the spa, wellness, or hospitality industry.
• Strong leadership, team management, and communication skills.
• Knowledge of spa operations, sales techniques, and customer service best practices.
• Ability to manage multiple responsibilities, including staff scheduling, inventory, and finances.
• Proficiency in spa management software and MS Office Suite.
• Strong problem-solving skills and a proactive approach to maintaining operational excellence.

Benefits :

• Competitive salary and performance-based bonuses.
• Discounts on spa services and products.
• Opportunities for professional development and career growth.
• Positive, collaborative, and supportive work environment.

How to Apply :
Interested candidates are encouraged to apply by submitting their resume and a cover letter to Scynthia Adame at Scynthia@elivatedripspa.com . We look forward to hearing from you and discussing how you can contribute to our team's success!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Weslaco, TX 78596 (Required)

Ability to Relocate:

• Weslaco, TX 78596: Relocate before starting work (Required)

Work Location: In person

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