Previous call center experience preferred
Previous technical / customer service experience preferred
**CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION***
Technical Support Coordinator - Store Systems Support
REMOTE Phone Support & Troubleshooting 100% of the time.
Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home. While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.
Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred.
Education:
The workspace should be free of outside distractions
Cables should be routed away from any walkway to avoid slip and fall hazard
Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached)
Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless
The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.
Only Luxottica provided hardware should be connected to the computer
Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.
Schedule shifts: Agents need flexibility in hours where availability will need to be between 10:00am and 9:00pm M-F and they will have a set weekend day of either Saturday or Sunday
...responsible for providing professional nursing care in the coordination of the Plan of Care for an assigned case load of patients on hospice care in private homes or in skilled nursing facilities, and facilitate a team of nursing staff to carry out the Plan of Care in...
...Take Charge of Injection Molding Excellence! Step into the role of an Injection Molding Process Operator, where your skills in plastic mold injection are paramount. With more than two years of experience needed in the field, this role demands a blend of technical acumen...
DescriptionThe Film Music Coordinator will work closely with the US Movies Music executive... ...looking to broaden their entertainment experience at a growing studio. Our team culture is... ...+ years experience in the film or music industry- Working knowledge of Adobe Creative...
...dynamic team as a Landscape Spray Technician, where you'll play a crucial role in enhancing the beauty and health of landscapes and agricultural areas. Our company is committed to environmental stewardship and safety, and we pride ourselves on a team-oriented culture that...
Are you looking for a part-time job with awesome flexibility? Are you working or going to school full time, but need a side hustle to work around your schedule? This might be a great fit for you! *Students, stay home parents, teachers off for the summer, someone looking...