Job Description

About Us: We are a forward-thinking organization at the intersection of technology and innovation, committed to delivering exceptional IT services and scalable solutions to our users. We are currently seeking a skilled and motivated IT Program Desktop Support Specialist with a strong background in interface troubleshooting, user account management, computer security, and experience with OpenAI technologies.

Key Responsibilities:

• Provide frontline desktop support to internal users, both remotely and on-site, resolving hardware, software, and network-related issues.
• Manage and troubleshoot user accounts, access permissions, and status across various platforms (e.g., Active Directory, Microsoft 365, etc.).
• Assist in configuring and maintaining user interfaces, ensuring seamless interaction between applications and systems.
• Support the implementation and integration of OpenAI tools and APIs in business workflows.
• Monitor and enforce company-wide security policies, ensuring systems are compliant with current cybersecurity standards.
• Maintain documentation on IT procedures, known issues, and resolutions.
• Collaborate with cross-functional teams to improve system usability and end-user satisfaction.

Required Skills & Qualifications:

• Proven experience in desktop support or IT helpdesk roles (2+ years preferred).
• Strong understanding of user account lifecycle management.
• Solid grasp of computer security practices, including endpoint protection, patch management, and data privacy.
• Familiarity with system interfaces and application integration troubleshooting.
• Experience with OpenAI technologies or other machine learning tools is a strong plus.
• JavaScript
• PostgreSQL
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Strong communication and customer service skills.

Preferred Qualifications:

• Certifications such as CompTIA A+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with scripting (PowerShell, Python) and basic automation.
• Understanding of API integration and AI-driven solutions in IT environments.

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with cutting-edge AI tools and technologies
• Dynamic and collaborative work environment
• Ongoing training and career development support

How to Apply: Please submit your resume and a brief cover letter detailing your experience and interest in the role to

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