Job Description

Training & Development Specialist

Who We Are

‍Bravo leads the specialty retail POS software market, delivering comprehensive solutions for firearms dealers, pawn shops, and specialty retailers. Our platform combines POS, inventory management, eCommerce, and mobile capabilities that our customers love. Now we're doubling down on customer expansion to fuel our next phase of growth.

The Opportunity

Bravo is seeking a passionate and experienced Training and Development Specialist to join our Customer Experience team. In this role, you'll be responsible for delivering engaging and effective product training to new and existing customers through virtual sessions and webinars. You’ll also become a subject matter expert (SME) in the Bravo platform through comprehensive internal training, enabling you to confidently educate, support, and empower our customers.

This is a highly collaborative, customer-facing role ideal for someone who loves facilitating learning, simplifying complex topics, and being part of a growing, customer-obsessed team.

‍What You'll Do

• Complete extensive internal product training to serve as a subject matter expert (SME) in Bravo’s platform, workflows, and customer use cases. This ongoing learning will continue throughout your time at Bravo.
• Lead live virtual training sessions as part of customer onboarding, ensuring new store customers are equipped to succeed with Bravo’s platform.
• Deliver recurring webinar trainings through the Bravo Master Series, helping existing customers deepen their knowledge and drive ongoing feature adoption.
• Create and update training content to support new product releases and features, including slide decks, recorded videos, job aids, and knowledge base articles.
• Partner withProduct, Support, and Onboarding teams to ensure training is accurate, relevant, and aligned with customer needs and business priorities.
• Monitor training effectiveness through feedback and participation data; continuously improve content and delivery based on learnings.
• Maintain and drive adoption of internal AI tools that support self-serve learning and troubleshooting, ensuring they remain accurate, up-to-date, and aligned with customer training needs.
• Serve as a learning advocate, bringing new ideas, tools, and approaches to elevate our customer education strategy.

What You Bring

• 3+ years of experience in training, learning & development, or customer education, preferably in a SaaS or tech environment
• Strong presentation and facilitation skills, with a proven ability to engage remote audiences
• Excellent written and verbal communication skills
• Experience designing learning materials in a variety of formats (videos, decks, guides, etc.)
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
• Familiarity with tools such as Zoom, LMS platforms, Canva, Camtasia, or similar is a plus
• Passion for helping people learn and succeed
• May be required to travel depending on location
• Must be available to work in the Pacific Time Zone as needed, depending on customer requirements

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What We Offer

• Remote-first culture with a flexible work environment
• Competitive compensation, with health, dental & vision insurance
• Generous PTO + paid holidays
• Opportunity to grow with a mission-driven, scaling SaaS company

‍If you're ready for a hands role with career development opportunities, let's talk. We're looking for folks who want to be part of something big. Send your resume to Mariea Boyd at: [email protected]

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