The Hotel General Manager at Ivy Hospitality is responsible for overseeing the day-to-day operations of a select service and extended stay hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable). Ensure compliance with brand standards and Ivy Hospitality policies. Monitor and manage daily financial performance, including budgeting, forecasting, and cost control. Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies. Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff. Foster a positive, inclusive, and collaborative work environment. Conduct regular performance reviews, provide coaching, and implement professional development plans. Ensure exceptional guest service standards are consistently met. Address and resolve guest complaints and issues promptly and effectively. Monitor guest feedback and implement improvements to enhance guest satisfaction. Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue. Participate in local market sales activities and community events to promote the hotel. Analyze market trends and competitor performance to inform pricing and promotional strategies. Ensure the hotel complies with all local, state, and federal regulations. Implement and monitor health and safety protocols to ensure a safe environment for guests and staff. Maintain accurate records and documentation as required by law and company policy. Qualifications: Education: College of higher level education Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. Proven leadership skills with the ability to inspire and motivate a diverse team. Strong financial acumen and experience with budgeting, forecasting, and cost control. Excellent communication and interpersonal skills. Ability to work collaboratively with sales, revenue, and other hotel departments. Hands-on management style with a commitment to delivering high-quality guest experiences.
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