QA/Test Engineer - Oracle Digital Customer Service (DCS) Job at Innovim Technology Solutions, Virginia

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  • Innovim Technology Solutions
  • Virginia

Job Description

Job Title: QA/Test Engineer Oracle Digital Customer Service (DCS)

Location: Richmond, VA (Onsite)

Duration: 12+ Months

Job Description:

We are seeking a skilled and detail-oriented QA/Test Engineer with hands-on experience in Oracle's Digital Customer Service (DCS) Self Service Application. The ideal candidate will have a strong background in functional and integration testing, especially within Oracle Cloud CX environments, and demonstrate a passion for delivering high-quality user-facing digital solutions.

Key Responsibilities:

  • Design, develop, and execute test plans and test cases for Oracle DCS-based self-service applications.
  • Conducted end-to-end regression and UAT testing of Oracle DCS implementations.
  • Work closely with developers, business analysts, and implementation teams to understand requirements and ensure test coverage.

Required Skills and Experience:

  • Proven experience testing Oracle Digital Customer Service (DCS) Self-Service Applications.
  • Hands-on experience with DCS configurations, widgets, and extensibility options.
  • Familiarity with web-based testing, API testing, and automation frameworks.
  • Experience with tools like Selenium, Postman, JIRA, TestRail (or similar).
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.

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