Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, spa and an outdoor event center featuring musical acts from near and far.
For more information, visit https://www.cartercreek.com
SUMMARY: Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. While utilizing their own therapy treatments for our guest, the Spa Director will also be the point of contact for all guest and staff. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department .DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.• Interpret financial reports and provide expertise on (projected) Revenue vs. Expenses.
• Project and maintain acceptable payroll commitments.
• Use financial plans for spotting trends, measuring productivity and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Implement opportunities for managing operational costs and boosting the bottom line.
• Develop procedures for accurate inventory control and monitoring.
• Implement full spa product and service purchasing standards and ensure compliance.
• Administer staff and client scheduling for maximum revenue generation and profitability.
• Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
• Be proactive in developing publicity opportunities and effectively dealing with media.
• Develop and maintain gracious and efficient front desk procedures.
• Maintain and update all necessary internal and external signage.
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
• Guide business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Consistently develop and grow retail sales through training, tools and monitoring.
• Ensure the Spa is always staged for maximum buyer impact.
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Maintain fresh, effective programs to consistently retain and grow customer base.
• Develop and maintain compensation guidelines for customer complaint handling.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor job descriptions and staff goals.
• Create and maintain staff contracts, ensuring accuracy and compliance.
• Perform staff evaluation reports with proposed action plans.
• Effectively administer and monitor staff scheduling procedure.
• Ability to administer services to guests in the absence of a therapist to avoid cancellation.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Maintain an up to date version of the Spa procedure manual and ensure compliance.
• Develop and maintain Spa literature, documenting and process handling requirements.
• Attend management meeting and convey all relevant information throughout the Spa
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
• Ensure equipment is maintained in good working order.
• Maintain professional relationships with suppliers and providers.
• Ensure stock and cash items are kept safely under lock and key.
• Minimize or eliminate losses thought negligence with monitoring programs.
• Performs other duties as assigned by Managing Director.
KNOWLEDGE: Bachelor’s Degree (B.A.) or equivalent. Three to five years of related experience or equivalent in the spa, guest services, front desk, sales and marketing, or related professional area.Skills and Aptitudes: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Clean DMV record. Able to work varied schedules including weekends and Holidays.
WORKING CONDITIONS: Spends majority of time indoors. Bi-level structures. Extensive facility. Indoor: temperature controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: may be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.
PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. May be required to move objects weighing up to 250 lbs. over short distances, using appropriate hand trucks and carts. Flexibility and good reflexes required, if needed to operate electric cart. Frequent use of stairs, daily.
BENEFITS (Full-time):SCHEDULE:
We are an Equal Opportunity Employer
Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.
Purpose
Enriching lives by crafting exceptional environments and experiences.
Niche
We design, build and care for unique settings where communities thrive and memorable experiences come to life.
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