Job Description

"The Technical Services team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create positive client experienced. I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on!" ~ Wyatt Hook, Senior Manager, Technical Services

A typical day in the life of a successful Technical Services Specialist requires technical project management prowess and excellent communication skills. You will receive projects via our support ticketing service, set up scoping calls with clients, and communicate with any stakeholders to keep projects moving forward. You will also participate in continuous improvements projects on an ongoing basis.

As an ideal candidate, you will have a background in client-facing support roles as well as an understanding of data, including models, validation and integration. You will help Absorb’s clients solve business problems by carrying out data imports and exports to integrate their systems with Absorb, as well as supporting data issues and various turnkey integrations. You’ll also support data analytics and business intelligence through consultation services.

Do you want to learn more about Absorb from a current employee? Check out the video below:

What you'll do:

• Scoping, implementing, and maintaining technical service products using Absorb’s software stack.
• Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS.
• Managing client projects to completion according to client timelines and requirements.
• Delivering training, consulting, and best practice information on Absorb products & services.
• Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc.
• Assisting and collaborating with other Absorb teams on technical and data-related issues.
• Updating and maintaining internal documentation resources.
• Building and maintaining strong client relationships to provide the best possible service experience in every interaction.

What you'll bring:

• Minimum 2 years’ experience implementing integration solutions for a SaaS software company or similar
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
• Experience implementing, training, and/or managing data migrations for a SaaS software
• Strong analytical skills to model and solve complex business requirements and make recommendations on best practices
• Able to maintain high-quality service delivery and supporting documentation
• Self-driven, able to work independently and with a team

Preferred Requirements

• Experience with Zendesk, JIRA, and Confluence
• Experience with APIs, Single Sign On and SQL
• Experience with CRM and HRIS applications (e.g. Salesforce, ADP, BambooHR, UKG Pro, Dayforce, Workday, etc.)
• Experience with BI tools (e.g. PowerBI, Snowflake, Sisense)
• Second language (French or Spanish) would be considered an asset

Technologies we use:

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I program
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other & the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are

committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]

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